How are shipping rates calculated?

Shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping destination. You can view the shipping rates for your order during the checkout process before you complete your purchase.

How long does it take for my order to be processed?

Once your order is placed, it will be processed within 1-2 business days. Processing time may be longer during peak seasons or for custom orders.

How long does it take for my order to be delivered?

Delivery times vary based on your location and the shipping method you select. Standard delivery usually takes 3-5 business days, while expedited delivery options are available for an additional fee.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your delivery.

Do you ship internationally?

Yes, we ship internationally, but please note that the delivery time will be longer and additional customs and import fees may apply.

What should I do if my order arrives damaged or is lost in transit?

If your order arrives damaged or is lost in transit, please contact us immediately so that we can resolve the issue as soon as possible.

What is your return policy for physical digital products?

At Super Digital Academy, we stand behind the quality of our physical digital products and want you to be completely satisfied with your purchase.

If for any reason you are not satisfied with your physical digital product purchase, you may return the item within 14 days of delivery for a refund or exchange.

To be eligible for a return, the item must be in its original packaging, unused and in the same condition that you received it.

To initiate a return, please contact us at [email protected] with your order number and the reason for the return. Our customer service team will provide you with a return shipping label and instructions on how to send the item back to us.

Please note that the return shipping cost will be covered by the customer.

Once we receive the returned item, we will process the refund or exchange. Please allow 5-7 business days for the refund to be processed.

If the item you received is defective or damaged, please contact us immediately at [email protected] and we will arrange for a replacement.

We strive to provide the best possible service and will do everything in our power to ensure that you are completely satisfied with your purchase.

Thank you for choosing Super Digital Academy!

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Can I change the shipping address for my order?

Please contact us as soon as possible if you need to change the shipping address for your order. We will do our best to update the address before the order is shipped, but we cannot guarantee that the address can be changed once the order has been processed.